What do our clients say about us?

  • “This is probably the most powerful workshop I have ever attended since working in hospitality! Merly helped us to understand mental health and much more; providing the attendees with a pro-active toolbox to introduce a daily self-care routine. Any company who is really interested in the mental health of their staff should facilitate access to this workshop for their employees.”

    Manuel Chilet, Members Relations, Soho House

  • “Merly’s wellbeing workshops are brilliant for everyone working in hospitality. They balance just the right amount of theory with practice, listening with doing and give people some genuine tools they can use on the other side. I’ve had tonnes of positive feedback from people at Hawksmoor who have taken part about the lasting impact of going on a course. And as someone who lives, breathes and works in the industry, whilst also being a fully qualified practising therapist, Merly is THE person deal with this subject matter in a relatable and relevant way to people who work in bars and restaurants.”

    Madeleine Geach, Head of Culture, Hawksmoor Restaurants

  • “Hospitality is about people. To be effective, people need to be empowered and inspired, engaged and enriched. Michelle is our secret weapon ensuring that our team are the best they can possibly be. Precise, effective coaching and training with energy and a passion for hospitality as its core.”

    Adam Byatt, Chef Patron, Trinity

  • "Tony and Katharine delivered a series of Courageous Spaces sessions with the whole staff team at The Advocacy Academy to open up conversations around race in the workplace. The work that they held for our staff team had a lasting impact on our culture and comfort with talking about race and racism with each other. Tony and Katharine gently and when called for not so gently held a mirror up to us individually and collectively to show the importance of connecting with our feelings and being open and courageous in our conversations with each other, holding space for us to practice vulnerability. I'm very grateful for their time with us and am excited to bring them back into the organisation in the future to further this work! "

    Saba Shafi, The Advocacy Academy

  • “Merly has delivered her classes to our employees twice so far and we will definitely use her again! The class is so informative and interesting but also totally relaxed. I can't recommend her highly enough!"

    Prue Stamp, Head of People, Urban Leisure Group

  • “Having worked with Michelle for several years I knew the skill and energy she could bring to the business. Her operational knowledge supports the training and development of the teams. She helps to give clarity and focus on culture and impact to the teams to re-enforce this through high-impact sessions. Michelle has a positive energy and is results-driven in what the team get out of the session and then what they, in turn, need to pass on to the wider team. She balances a no-nonsense approach with real empathy on what the team need and is feeling.”

    Richard Moore, Restaurant Ops Director, Wright Brothers

  • The My Mental Health workshop boldly tackles a problem that is too often swept under the carpet in hospitality, written off as ‘part of the job’ thanks to high pressure services and long, unsociable hours. Merly is a wonderful guide through this process, inspiring new coping methods and allowing a platform of discussion that has the power to revolutionise the industry we call home.”

    India Martin, Head of Reservations, Caravan Restaurants

  • "The feedback from everyone who attended the session was immensely positive and has helped illustrate the culture of caring and kindness that can be promoted within the industry if we all take a moment to stop and reflect. Merly’s background in hospitality gives her a unique ability to be able to understand and inform how to confront mental health in the workplace and I really enjoyed her approach and delivery of the session. Such a positive way to invest in our teams and definitely something that we will be looking to put on again in the future"

    Ryen Mozley, Head of Operations, The Cheese Bar

  • "On World Mental Health Day, Merly came and ran her workshop to our employee’s, she was engaging, personable and very sincere within her delivery. The audience participation was great, Merly really immersed us into the session and gave some genuinely great tools for people to take away with them. I would highly recommend Merly, a very professional, knowledgeable and lovely human"

    Lisa Gorka, PA to Commercial Director, William Grant & Sons

  • "I cannot accurately describe how Michelle’s session had such a big impact on us as directors and the wider team as a whole. Michelle’s complete understanding of our industry immediately had an impact on our team. Her knowledge and wisdom about how a fully functioning team can and should work together is astounding. We cannot wait for future sessions with Michelle and I cannot recommend her highly enough.”

    Dan Wilks, Founder & Director, Create Cocktails

  • “We were thrilled to welcome back Merly from Well & Being to complete another session of her Mental Health Workshop at Rocket following a successful workshop last year. We loved that it was relevant to our industry, as Merly herself has worked in hospitality and understands the intensity of the industry. She was open and kind, and thoughtfully guided and prompted our team to reflect, analyse, and share. The tools provided will be very valuable for the team going forward and we hope to welcome her back again for another session in the future.”

    Celeste Good, Rocket food

  • "We recently had the pleasure of attending Well & Being's, 'My Mental Health' workshop for our Advocacy Team, and it was an incredible experience. The workshop was not only inspiring but also highly practical, providing actionable insights that we could immediately implement in our daily routines. Merly was really knowledgeable and engaging, creating a positive and motivating atmosphere that has left a lasting impact on all participants. I highly recommend Well and Being's wellbeing workshops for anyone looking to enhance their employees' overall wellbeing and create a more supportive and efficient workplace.’'

    Claire Warner. Head of Luxury Advocacy, Diageo

  • “This was a hugely valuable mental health workshop. Feedback from the team was overwhelmingly positive, from both a professional and personal perspective. The content was clear, industry-relevant, full of tools and fluid - allowing topics raised by the team to be comfortably explored. A surprisingly open and self-reflective session, due for the most part, to Merly’s warm and personal delivery.”

    Sadie Davies, People Director, the Breakfast Club

  • “We recently had the pleasure of attending Well & Being’s Sexual Harassment Awareness course. The session was so insightful and enabled our leaders to feel empowered and ready to navigate this topic. The course spoke of being ‘Allies not bystanders’ and created a safe space in which we could all learn and be curious. Merly was an excellent trainer - I’d highly recommend this course to other people teams”

    Josie Adams, People Director, Incipio Group 

  • "We recently invited Well & being into our quarterly managers meeting to present on ‘Resilience and how to have conversations around mental health’. Having an informative talk delivered by someone who not only understands how to recognise, manage and support in this area but also has a background in the industry was paramount for us and the feedback from the team on the relevance and engaging nature of the talk was overwhelmingly positive"

    Mac Plumpton, Managing Director, Leon Restaurants

  • "Merly ran a brilliant training course for our senior management team. Navigating highly sensitive topics, Merly was both sensitive and informative, whilst keeping the team engaged throughout. Merly has a wonderful energy and gets the tone just right, we can't her recommend enough."

    Kate Towers, Woodhead Group

  • "Merly ran a Sexual Harassment training session for our management team. It was genuinely one of the most engaging workshops I've done, which is remarkable given what a sensitive topic it is. Our team found it incredibly rewarding, leaving the session feeling invigorated and enthused, ready to enact the learnings equipped with the tools, knowledge and enthusiasm for effective and meaningful change. Initial reservations before booking with Merly, regarding the potential cost saving of doing an online course instead, were immediately put to bed. For such important topics in-person learning is key for real change and thoughtful engagement from the team. We are so looking forward to working with Merly again and could not recommend her highly enough"

    Izzy Curtis, Head of People, Atis Food